Technical Support

Welcome to Electromark's Tech Support Section. Here you will find the most commonly asked questions regarding SmartSigns (and maybe a few you didn't expect).

Our Technical Support Department is available to help you with any questions about SmartSigns Software, but, before you contact us, please try these brief troubleshooting steps:

• Consult your manual and the tutorial on your program.
• Check that the operating system installed on your compueter is Windows version 3.1 or higher, Windows  95 or Windows NT 3.51 or higher.
• Make sure that you have at least 8 MB of RAM (16 MB is recommended) and at last 16 MB of free hard disk space for the minimum installation.

If you have tried these troubleshooting steps and stil require help, please contact our Technical Support Department. Please be at the computer with the program running and have the following information handy:

• Your version of SmartSigns Software program (for this information is aviable by choosing About from the help menu when you are in the program)
• The name and address of the registered user
• The capacity and manufacturer of the hard disk
• Graphics adapter and monitor type
• Computer and printer make and model
• List of any special peripherals installed
• Amount of RAM used by your system
• Hard disk space available
• Name of printer driver
• A brief description of your problem, including the exact wording of any error message
• A list of steps required to replicate the problem

Technical Support
tech@smartsign.com
315-594-8085
9 a.m. - Noon / 1-4 p.m., Monday through Friday, E.S.T.

CD-ROM information
sales@smartsign.com
315-594-8085
8 a.m. to 5 p.m., Monday through Friday, E.S.T.

Or Write:
SmartSigns Software
Box 25, West Port Bay Road
Wolcott, NY 14590