Shipping & Returns

Does Electromark sell direct, or do I have to go through a distributor?

We do both. To order directly, contact our Customer Service team by calling 1-800-295-8247 or emailing csr@electromark.com.

To order through a distributor, visit our Find My Representative page to find your local Electromark representative. 

What is the Electromark return policy?

Stock products are returnable for up to 12 months after the initial purchase date. All returns must be authorized by the Electromak Customer Service team. No returns will be accepted without proper authorization. 

The following conditions apply to all returns:

  • All returned products must be in salable condition, unused and in the unopened package and/or carton in which originally purchased
  • Custom products and discontinued products are not eligible for return
  • Credit will be issued at original purchase price
  • All returns must be shipped freight prepaid by the customer

To contact the Customer Service team, call 1-800-295-8247 or email csr@electromark.com.

I received my order, and there is a problem with it. What do I do?

Contact our Customer Service team at 1-800-295-8247 or csr@electromark.com.

If there was no error on Electromark’s part and one of the following situations occur—

  1. The product is custom, OR 
  2. The invoice date is greater than 12 months

—then the product is non-refundable.

Who should I contact if I have a question about my invoice?

For questions related to your invoice, please contact our Accounting team at 1-877-369-7075.

For questions related to your order, please contact our Customer Service team at 1-800-295-8247 or email csr@electromark.com.

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